How to reload the BlackBerry powered by Android OS on the smartphone

Use the following steps for reloading the BlackBerry powered by Android OS onto the PRIV:

1. Install the USB drivers for the PRIV. To install the PRIV drivers, click here.
2. Download the applicable autoloader Zip file for your PRIV by visiting this support page.
3. Press and hold both the Power and Volume Down buttons for 30 seconds to boot the PRIV into fastboot mode. Alternatively, press and hold the Volume Down while turning on PRIV and selecting Reboot into fastboot (when in fastboot mode, the PRIV will display theBlackBerry Bootloader Menu and a purple LED)
4. Reload the OS on the PRIV. To complete the reinstall, please see the following;

1. Open and extract the downloaded autoloader file (including all files and folders) 
2. Open the extracted folder 
3. Execute the flashall.bat 
4. Follow on screen instructions as prompted

1. Open and extract the autoloader file (note the location of the downloaded autoloader file (example: Documents, Downloads, Desktop)) 
2. Rename extracted folder to PRIV 
3. Open Terminal (Finder > Applications > Utilities > Terminal) 
4. Type cd <location of autoloader>/PRIV
5. Type ./flashall.sh and press Enter 
6. Follow on screen instructions as prompted

 Note: Completing the reload of the OS will erase all local data from the PRIV.